Shipping & Delivery Policy

At Maxerra, we are committed to delivering your orders safely and on time. Please review our shipping policy below to understand how your order will be processed and delivered.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• In case of high order volume, processing may take slightly longer. Customers will be notified in case of significant delays.

Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
• We may offer free shipping promotions on selected products or minimum order values.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

• Within India: 3–7 business days
• Remote Locations: 7–10 business days
• International Orders (if applicable): 10–20 business days

Delivery timelines are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email/SMS containing:

• Tracking ID
• Courier partner details
• Estimated delivery date

You can use the tracking number to monitor your shipment status.

Shipping Partners

We work with trusted logistics providers to ensure secure delivery of your products. Shipping partners may include:

• Delhivery
• Blue Dart
• DTDC
• FedEx
• DHL

Carrier availability may vary depending on location.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping details during checkout.

Maxerra will not be responsible for delays or failed deliveries caused by:

• Incorrect address details
• Incomplete address information
• Incorrect contact number

If you need to update your address, contact us immediately before your order is dispatched.

Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• Weather disruptions
• Public holidays
• Natural disasters
• Courier partner issues
• High-demand seasons

We will keep customers informed in case of major delays.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit:

• Contact our support team within 48 hours of delivery
• Share your order number and relevant photos (if damaged)

We will investigate the issue and provide a suitable resolution.

International Shipping (If Applicable)

For international orders:

• Customs duties and import taxes may apply
• These charges must be paid by the customer
• Delivery times may vary based on customs clearance procedures

Contact Us

If you have any questions regarding shipping or delivery, contact us:

Email: info@maxerra.com
Website: https://maxerra.com/